Can I submit physical ink fingerprint cards for my customer?

Yes. Mail the physical cards to us with “Attention: Compliance” on the envelope. Include the customer’s full name, order number, and the email tied to their Silencer Shop account.

My kiosk isn’t scanning my customer’s fingerprints. What should I do?

Have your customer apply a small amount of hand sanitizer or lotion, then try again — that fixes it most of the time. If it still won’t read, mail in physical FD-258 cards with the customer’s order number, full name, and the email on their Silencer Shop account.

How do I earn Dealer Rewards points?

You earn one point for every serialized item you purchase through Silencer Shop. Every Powered by Silencer Shop dealer starts at the Powered By tier, which gives you access to our full NFA inventory and the Full Auto Pro submission system. As you buy and sell more suppressors, you unlock Professional and Elite tiers — meaning lower processing fees, quarterly rebates, and more visibility to put customers in your store. Hit the purchase requirements, and the rewards follow.

Why am I not at Pro or Elite status yet?

Points don’t update until the item is paid for, and the system processes tier changes at midnight. If it still doesn’t look right the next day, reach out to Dealer Support.

Where does my customer create their eForms account?

At https://eforms.atf.gov/ Can I log into my customer’s eForms account?

No. Only the customer can access their own eForms account.

What do I do when my FFL and/or SOT gets renewed?

Go to My Account > Update FFL/SOT and follow the prompts to upload your updated documents.

I made a mistake uploading an item to my inventory. What do I do?

If the item isn’t assigned to a customer yet, just delete it and re-add it. If it’s already assigned, contact your dealer rep or reach out to Dealer Support at [email protected] or (512) 843-0017.

How do I sell a silencer I don’t have in stock?

Go to Assign Serial Numbers, select Silencer Shop as the source, then fill in the firearm type, make, model, and quantity. We’ll ship it to you. How do I delete an item from my inventory? Click the trash can icon next to the item. Done.

I’m adding an item to my inventory and can’t find a match. What now?

Email your Form 3 to [email protected]. Our team will add the item to the system. You’ll still need to add it to your inventory once it’s there.

Do I go off the engravings or the Form 3 when adding an item?

Always use the Form 3 when acquiring inventory.

Can you help with paperwork for an item that wasn’t purchased through Silencer Shop?

Absolutely. Add the item to your inventory, then assign it to the customer. We’ll take it from there.

Someone called about their order, but I’ve never heard of them. How do I verify?

Pull up the Customer Orders tab on your dashboard and ask for their order number. That’ll tell you everything you need to know.

How do I create an account for a brand-new customer?

During order creation, use the Add New Customer tab.

The customer says they have an account, but I can’t find it. Who do I contact?

Call your rep or our dealer sales line. They can search the system and track it down.

Does my customer need an email address?

Yes. They need one for both their Silencer Shop account and their eForms account — and those two accounts need to use the same email.

If my customer wants to file a Form 1, how does that work?

This one’s on the customer, not the dealer. They log into their Silencer Shop account, add the Form 1 service to their cart, and follow the instructions after purchase.

How can my customer switch from individual to a trust on an approved Form 4? They’ll need to log into eForms and submit a new Form 4 to transfer the item from individual to trust.

What can cause delays at the Responsible Person info stage?

Missing or incomplete trustee info — things like a missing photo, fingerprints, background details, or account-linking issues after a profile change.

The customer has trust questions I can’t answer. Where do I send them?

Refer them to our Consumer Sales team, 512-931-4556. They’ll walk your customer through it.

Can I charge a transfer fee when my customer picks up a silencer they bought on SilencerShop.com?

No. Per our distribution agreement, your margin is already built into the online price.

Should I send all my customers to the website to order?

We recommend you make the orders yourself. If the customer places the order directly, a 2.8% marketing fee applies to your dealer cost on that silencer.

Can I make batch changes to my pricing?

You sure can. The dealer pricing portal has a tutorial video to walk you through it.

How do I set my own prices?

Log into your Dealer Dashboard and open the pricing table. You’ll see your cost, the minimum price, our suggested price, MAP, and MSRP. You can adjust pricing on silencers (not accessories or ancillary items).

Do you offer price matching?

If the item is in stock with the other distributor and it’s not a sale or SHOT Show special, we can usually match it. Send us a screenshot showing the distributor, price, and in-stock status.

How do I update my payment information?

Go to My Account in your dealer portal, or reach out to your Silencer Shop rep.

How do I see or pay my outstanding invoices?

On the home screen of your dealer portal, look for the Invoices and Credit panel in the top right. Hit “Pay Now” to see recent payments and your current balance. How do I find my gift cards? Go to My Account > Account — you’ll see a Gift Certificates panel at the bottom. How do I contact the accounting team about a statement? Email [email protected] for assistance.