Use the Assign Serial Numbers tool to assign items to a customer — whether you're pulling from your own inventory or from Silencer Shop's. The flow has three stages: Select Products, Select Customer, and Review.
Note: My Inventory is the inventory you already own. Silencer Shop is our central inventory you can sell from when you don't have something in stock. The main steps below cover My Inventory; see the Differences When Using Silencer Shop Inventory section at the end of this guide for what changes.
Step-by-Step Walkthrough
Navigate to Inventory > Assign Serial Numbers.
From the top navigation, click the Inventory tab and select Assign Serial Numbers from the drop-down.
Choose Your Source.
Under the Select Products stage, click the Source drop-down and choose My Inventory or Silencer Shop. See the section at the end of this guide for differences when using Silencer Shop inventory.
Narrow down your search.
Use the Firearm Type, Firearm Make, and Firearm Model drop-downs to filter your inventory, or search directly by Serial, Make, or Model using the search bar on the right.
Click "Add" on the item you want to assign.
Once you've found the correct item, click the red Add button on the right side of the row.
Verify the item under Selected Items.
The item will appear on the right side of the screen under Selected Items. If you selected the wrong item, click Remove and re-add the correct one.
Note: The Purchase Order Number can be whatever you decide internally as a dealer. You can also leave it blank.
Important: Notice the 2-minute timer in the Selected Items box. You must click Next: Select Customer before the timer runs out — otherwise the order will not process and you will have to start over.
Click "Next: Select Customer."
Click the red Next: Select Customer button at the top right of the page to move to the next stage.
Enter the customer's email.
In the Select Customer stage, enter the customer's email in the Search Customer by Email Address field. If they already have a Silencer Shop account, enter the email they used to create it. If they don't, enter the email they'd like to use — you can get an account started for them in the next step.
Note: The customer's Silencer Shop account email must match the email they use for their ATF eForms account.
Confirm or create the customer.
If they have an account: Their profile (name, email, phone, address) will appear. Click the red Select Customer button to confirm and continue.
If they don't have an account: You'll see "No contact was found for that email." Enter the customer's First Name, Last Name, and Phone, then click the red Create Customer button. This will get a Silencer Shop account started for the customer.
Review the order.
On the Review stage, verify the customer details, the Selected Items / Serial Number(s), and choose a Single Shot Trust option. The Total Cost is shown at the bottom.
Note — Single Shot Trust options. Only choose a Single Shot Trust if the customer is sure they want to use one:
I will pay for the Single Shot Trust — You purchase one for the customer. We charge you ($24.95); you decide internally whether to charge the customer.
The customer will pay for the Single Shot Trust — The customer will need to go to our website and purchase one to their account.
Do not use Single Shot Trust — Recommended if the customer wants to register another way or isn't sure yet.
Note — Pricing: For My Inventory assignments, the only fee at submission is the processing fee. The processing fee varies by your Dealer Reward Tier — learn more at silencershop.com/dealer-rewards.
Click "Submit."
Click the red Submit button at the bottom of the Review stage to send the order through.
Note — Payment: If you are not on 30-day payment terms, you'll be prompted to pay immediately after submitting. If you are on 30-day terms, you can pay when the statement comes due — statements are emailed to you on Sundays.
Verify your order under the Orders tab.
After submitting, click the Orders tab in the top navigation to see your submitted order in the Your Orders table. This is also where you can monitor each order's status in detail.
Differences When Using Silencer Shop Inventory
If a customer wants an item you don't currently have in stock, you can still create the order using Silencer Shop's inventory. The overall flow is the same, but a few things differ in the Select Products and Review stages.
The inventory table is different. With Source = Silencer Shop, the table shows additional columns: Qty Available, Dealer Price, MSRP, and MAP. You can use the same search and filter fields to find an item.
Qty Available tells you if Silencer Shop has the item in stock or if it will be a backorder. Make sure your customer is aware of any backordered items before submitting.
Dealer Price is your cost. MSRP and MAP are reference prices. We recommend selling the item to your customer at MAP pricing, but it's ultimately up to you.
No serial number at selection. When you assign from Silencer Shop inventory, there is no serial number to choose at this stage. Silencer Shop will assign the serial number after the order is created.
Enter the quantity before clicking Add. Each row has a Qty field next to the Add button. Type the quantity you want to order, then click Add.
The Review total reflects YOUR cost. When ordering from Silencer Shop inventory, you pay us for the item and bill your customer internally. The Total Cost on the Review screen reflects your price (Dealer Price + processing fee + optional Single Shot Trust).
Important: We recommend you do not let your customer see your pricing on this screen.